Data We Gather and Why We Use It
When you register, we collect your name, email address, phone number and date of birth to verify your account. When you fund your account through bKash, Nagad or Rocket, we record the transaction reference, wallet number and deposit amount — not your full wallet PIN, which
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never passes through our system. We use this data to process payments, confirm your identity and keep your account secure. If you contact our support team, that conversation history is also stored so we can follow up accurately. We do not sell your personal information to
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third parties. Data is shared only with payment processors — such as the local wallet rails you use — and with security services that help us detect unusual account activity. You may receive service emails about your account status, transaction confirmations or policy updates; these are
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not promotional and cannot be switched off while your account is active. We retain your account data for as long as your account remains open and for a period afterward as required by applicable rules. Availability of our platform and the data practices that apply to
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you depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.